GLOBAL TRAVELLER MEMBERSHIP TERMS AND CONDITIONS

Last Updated: 01/07/2026. These Membership Terms and Conditions (“Terms”) govern your purchase, activation and use of Global Traveller membership services.Please read these Terms carefully before purchasing, activating or using a Global Traveller membership.By purchasing, activating or using a Global Traveller membership, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. DEFINITIONS

In these Terms:“Global Traveller” means the travel intelligence and assistance membership programme operated by Stratum Global Risk Ltd.“Member”, “you” or “your” means any individual purchasing, activating or using Global Traveller services.“Membership Services” means the services and benefits provided under a Global Traveller membership.“Assistance Services” means information, support and coordination services provided to Members.“Partner” means any airline, bank, employer, travel management company, online travel agency or other organisation authorised to distribute Global Traveller memberships.

2. PARTIES

Global Traveller is owned and operated by: Stratum Global Risk Ltd
Company Number: 17213902
Registered in England and Wales.
Registered Office: 128 City Road, London EC1V 2NX

Certain operational services may be delivered through affiliated entities and authorised service providers.Certain monitoring, traveller support and assistance coordination services may be provided by:Winchester Management Consulting LLC (trading as Stratum Levant), a company incorporated in the Hashemite Kingdom of Jordan, acting under licence from and on behalf of Stratum Global Risk Ltd.The contractual relationship for all Global Traveller memberships remains solely with Stratum Global Risk Ltd.No separate contractual relationship shall arise between Members and any affiliated entity or service provider.

3. NATURE OF THE SERVICES

Global Traveller is a technology-enabled travel intelligence and assistance membership programme.Membership services may include:Travel alerts and notifications;Destination intelligence;Country information;Travel monitoring;Travel disruption information;Two-way communication capabilities;Assistance coordination services;Medical appointment assistance;Hospital identification assistance;Emergency information support;English and Arabic traveller support.Membership benefits may vary depending upon membership category, Partner arrangements or promotional programmes.

4. IMPORTANT NOTICE – NOT INSURANCE

Global Traveller is not an insurance product.Global Traveller does not provide:Travel insurance;Medical insurance;Evacuation insurance;Liability insurance;Personal accident insurance.Membership does not replace the need for appropriate insurance arrangements.Members remain solely responsible for maintaining adequate insurance coverage.Global Traveller does not underwrite risk and assumes no obligations of an insurer.

5. ELIGIBILITY

Membership is available to individuals aged eighteen (18) years or over.Membership may also be made available through Partner organisations.Certain memberships may be subject to additional eligibility requirements.Global Traveller reserves the right to refuse or terminate memberships where eligibility requirements are not met.

6. MEMBERSHIP ACTIVATION

Membership may be activated through:Direct purchase;Partner activation codes;Complimentary memberships;Promotional campaigns.You warrant that all information provided during activation is accurate, complete and current.Global Traveller reserves the right to suspend or refuse activation where information is inaccurate or fraudulent.

7. MEMBERSHIP TERM

Unless otherwise stated:Membership shall remain valid for twelve (12) months from activation.Certain membership types may have shorter durations, including:Thirty (30) day travel passes;Promotional memberships;Partner programmes.

8. MEMBERSHIP FEES

Membership fees are payable in advance.Unless required by law, membership fees are non-refundable.Partner pricing arrangements may differ from publicly available pricing.Applicable taxes may be added where required.

9. RENEWAL

Membership shall not automatically renew unless expressly stated at the point of purchase.Renewal pricing may differ from promotional or introductory pricing.

10. ASSISTANCE SERVICES

Global Traveller may provide information and assistance coordination services including:Destination information;Medical appointment assistance;Hospital identification;Local provider recommendations;Communication support;Travel disruption information;Assistance coordination.Global Traveller does not guarantee the availability of any particular service or provider.All assistance remains subject to local conditions and operational circumstances.

11. THIRD PARTY SERVICES

Global Traveller may utilise third-party providers including:Medical providers;Transportation providers;Aviation providers;Security providers;Assistance partners.Unless expressly agreed otherwise, all third-party costs remain the responsibility of the Member.Third-party services are subject to the terms and conditions of those providers.Global Traveller accepts no responsibility for acts, omissions or failures of third-party providers.

12. HIGH-RISK LOCATIONS

Certain services may be limited, restricted or unavailable in:Conflict zones;Areas of civil unrest;Sanctioned territories;Locations where local conditions materially impair service delivery.Global Traveller reserves the right to limit or suspend services where necessary for safety, legal or operational reasons.

13. MEMBER RESPONSIBILITIES

Members agree to:Provide accurate information;Maintain adequate insurance;Comply with applicable laws;Maintain valid travel documentation;Use Membership Services responsibly;Inform Global Traveller of material changes.Members remain solely responsible for all decisions regarding their travel.

14. MOBILE APPLICATION SERVICES

Certain Membership Services are delivered through third-party technology platforms including services provided by Safeture AB and its affiliates.Availability of application services may depend upon:Internet connectivity;Device compatibility;Local telecommunications services;Third-party technology providers.Global Traveller does not guarantee uninterrupted availability of application services.

15. LOCATION SERVICES

Certain Membership Services require access to location services.Members may disable location permissions at any time.However, disabling such permissions may materially limit:Monitoring capabilities;Travel alerts;Assistance services;Communication functions.

16. TRAVEL ALERTS AND INFORMATION

Travel information and alerts are provided for informational purposes only.Global Traveller does not warrant:Accuracy;Completeness;Timeliness;Suitability for any particular purpose.Members remain solely responsible for all travel decisions.

17. PRIVACY AND DATA PROTECTION

Personal information shall be processed in accordance with the Global Traveller Privacy Policy.By activating membership, Members consent to the processing of personal information necessary to provide Membership Services.Certain personal information may be processed by affiliated companies and authorised service providers.

18. INTELLECTUAL PROPERTY

All intellectual property rights relating to:Global Traveller;Website content;Applications;Branding;Documentation;remain the property of Stratum Global Risk Ltd and its licensors.No intellectual property rights are transferred to Members.

19. SUSPENSION AND TERMINATION

Global Traveller reserves the right to suspend or terminate memberships where:Information provided is inaccurate;Membership is used fraudulently;Payment obligations are not met;The Member acts unlawfully or abusively;Continued provision of services would expose Global Traveller to legal or operational risk.No refunds shall be payable in such circumstances.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law:Global Traveller shall not be liable for:Indirect losses;Consequential losses;Loss of profits;Loss of opportunity;Travel disruption;Missed flights;Medical outcomes;Government actions;Failure of third-party providers;Force majeure events.Global Traveller does not guarantee:The availability of evacuation;Medical treatment outcomes;Entry permissions;Availability of transportation;Availability of local providers.The total liability of Global Traveller shall not exceed the membership fees paid by the Member during the applicable membership period.

21. FORCE MAJEURE

Global Traveller shall not be liable for delays or failures resulting from events beyond its reasonable control including:War;Terrorism;Civil unrest;Natural disasters;Epidemics;Government actions;Sanctions;Telecommunications failures;Failure of utility services.

22. NO PROFESSIONAL ADVICE

Information provided by Global Traveller does not constitute:Medical advice;Legal advice;Security advice;Immigration advice.Members should seek appropriate professional advice where necessary.

23. WEBSITE AND TECHNOLOGY DISCLAIMERS

The Global Traveller website and applications are provided on an “as available” basis.Global Traveller makes no warranties regarding:Continuous availability;Error-free operation;Compatibility with all devices.

24. AMENDMENTS

Global Traveller reserves the right to amend these Terms at any time.Updated Terms shall be published on the Global Traveller website.Continued use of Membership Services constitutes acceptance of revised Terms.

25. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

26. JURISDICTION

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

27. CONTACT DETAILS

Global Traveller
A service operated by Stratum Global Risk Ltd. Email: support@globaltraveller.me Website: www.globaltraveller.me

MEMBER ACKNOWLEDGEMENT

By purchasing, activating or using Global Traveller membership, you confirm that:You have read and understood these Terms;You understand that Global Traveller is not insurance;You consent to the processing of your personal information;You agree to be bound by these Terms and the Privacy Policy;You understand that certain services may be delivered through affiliated operational entities and authorised service providers acting on behalf of Stratum Global Risk Ltd.