Answers to the questions that matter.

Global Traveller membership provides access to real-time travel alerts, destination intelligence, travel information and 24/7 assistance and support services designed to keep travellers informed, connected and supported wherever they travel.

No. Global Traveller is not an insurance provider and does not replace travel, medical or evacuation insurance. Global Traveller is a travel intelligence and assistance membership designed to complement appropriate insurance arrangements.

Individual membership is available from £229 per year. Special pricing and complimentary memberships may also be available through participating organisations.

Yes. Global Traveller has been designed to support travellers worldwide through travel intelligence, technology, human support and access to a global network of vetted providers and partners.

Members can contact our operations centre through in-app messaging, email, telephone support or the SOS button in an emergency. Assistance services are available 24 hours a day, 365 days a year.

Global Traveller provides practical support and assistance including travel information, medical support, local provider activation, liaison and full incident coordination support. Services are always subject to local conditions and provider availability.

Yes. Stratum’s Operations Centre can activate and coordinate vetted medical, security, transport, logistics and aviation providers worldwide when physical support is required.

Global Traveller arranges and coordinates medical evacuation. The cost of aircraft, medical treatment and other thrid-party services are paid by the member, their organisation or travel insurance provider.

Global Traveller focuses on continuous travel monitoring, disruption support, security awareness, human assistance and coordinated access to real world providers throughout the journey. Medical transport memberships primarily fund specified medical transportation or extraction services when eligibility conditions are met. Global Traveller costs £229 per year. Comparable memberships incorporating medical transport and security response cost significantly more.

Memberships can be purchased directly through Global Traveller or activated using an activation code provided by your employer or other participating organisation.

Global Traveller and it’s technology partners employ industry-standard security measures and data protection practices to safeguard personal information. Certain features may require the processing of location data to provide alerts and monitoring services.

Yes. To receive the full benefits of Global Traveller, including real-time alerts, travel and itinerary monitoring, two-way messaging and SOS functions, members should download the mobile application.