Information. Technology. Human Support.
Global Traveller combines real-time intelligence, smart technology and 24/7 human support to help travellers remain informed, connected and supported wherever they travel
How Global Traveller Works?
Become a Member
Purchase/activate your Global Traveller membership
Download the app and complete your profile.
> Home Location
> Emergency Contacts
> App Preferences
> Location Settings
Stay Informed
Global Traveller continously monitors world events and provides:
> Real-time alerts
> Country intelligence
> Safety information
> Travel disruption notifications
> Destination information
Stay Connected
During travel you remain connected through:
> Push notifications
> In-app messaging
> SOS emergency function
> Two-way communication
> English and Arabic support
Get Support When Needed
Should you require assistance, our team can help with:
> Travel disruption support
> Medical assistance
> Security advice
> Incident support
> Emergency assistance
Travel Booking
Add your trip details in the app.
Monitoring Begins
We monitor your journey and the destination you’re visiting.
Real-Time Alerts
Receive relevant alerts and important travel updates
Disruption/Incident
If something happens we’re here when you need us.
Global Traveller Support
Our team provides help and guidance 24/7 until your issue is resolved.
What Happens When You Need Help?
Every incident is different. Our Operations Centre assesses what has happened, establishes what support is required and coordinates the appropriate response.
Where an incident requires physical assistance, we identify and activate vetted medical, transportation, security, logistics and evacuation providers while continuing to manage communication and support.
Potential Scenarios
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We assess the situation, identify appropriate medical care, coordinate admission or transportation, liaise with the traveller’s insurer and monitor the case.
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We establish contact, provide relevant local advice, identify safer movement options and activate transportation or security support where required
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We establish the traveller’s circumstances, identify practical options and coordinate appropriate local transportation, accommodation or logistics support
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We develop the response plan, identify suitable routes and providers, coordinate ground or air movement and manage the case through to resolution
Want to Learn More?
Explore our Knowledge Centre for practical explanations of travel assistance, medical and security support, evacuations and what happens when you need help abroad.
Visit our Intelligence Centre for traveller guides, travel risk insights and practical information designed to help you plan better and travel smarter.