HOW GLOBAL TRAVELLER WORKS

Global Traveller is a 24/7 global travel risk monitoring and response service designed to support travellers and organisations before situations escalate into emergencies.

It exists to reduce uncertainty during travel by combining continuous monitoring, real-time communication, and human-led support, delivered from an operations team based in the Middle East.

Continuous Global Monitoring

Global Traveller continuously monitors global developments that may affect travellers, including:

  • Security and political developments

  • Civil unrest and public disorder

  • Health-related events

  • Severe weather and environmental disruption

  • Transport and infrastructure issues

Information is assessed and contextualised by a human operations team, ensuring alerts and guidance are relevant, timely, and proportionate.

Relevant Alerts and Traveller Information

When a situation may affect travel, Global Traveller provides:

  • Real-time alerts

  • Clear context on what is happening

  • Practical guidance on actions to consider

Notifications and location sharing are fully user-controlled and can be enabled, prioritised, or paused at any time.The service is designed to inform and support, not overwhelm.

Human-Led Support, 24/7

A defining feature of Global Traveller is access to a professional operations team, available 24 hours a day, operating in both English and Arabic.

Travellers can contact the team at any time to:

  • Sense-check a situation

  • Seek guidance or reassurance

  • Raise concerns

  • Request assistance as circumstances evolve

Technology enables communication, but human judgment remains central.

Guidance Before Escalation

Many travel issues fall between inconvenience and emergency.

Global Traveller supports travellers in this “grey space” by providing calm, practical guidance for situations such as:

  • Local unrest near accommodation

  • Health concerns that are not life-threatening

  • Disrupted travel plans

  • Feeling unsafe or uncertain in unfamiliar environments

Where escalation is required, Global Traveller helps guide travellers toward appropriate insurers, assistance providers, or emergency services.

For Individuals and Organisations

Global Traveller supports:

  • Individual travellers

  • Families and small groups

  • Corporate and institutional travellers

  • Organisations with internationally mobile teams

The service complements existing insurance and assistance arrangements, adding an additional layer of early awareness and human support.

Operated by Stratum Levant

Global Traveller is developed and operated by Stratum Levant, a Jordan-based risk advisory and operational services firm with specialist experience in complex environments across the Middle East.

This operational foundation ensures the service is grounded in real-world judgement and practical experience.