GLOBAL TRAVELLER PRIVACY POLICY

Effective Date: 01/08/2026

Global Traveller is a product of Stratum Global Risk Ltd.

This Privacy Policy explains how Stratum Global Risk Ltd collects, uses, shares and protects personal information in connection with Global Traveller, including our website, mobile application, membership services and 24/7 travel assistance services.

It also explains your privacy rights and how you can contact us.

1. Who We Are

Global Traveller is provided by:

Stratum Global Risk Ltd
Company Number: 17213902

Registered Office: 128 City Road, EC1V 2NX, London, United Kingdom

References in this Privacy Policy to “Stratum”, “we”, “us” or “our” mean Stratum Global Risk Ltd.

References to “Global Traveller” mean the Global Traveller product and associated services.

For most personal information collected directly through Global Traveller, Stratum Global Risk Ltd is responsible for deciding how and why that information is used.

Where Global Traveller is provided through an employer, airline, bank, travel company or other organisation, that organisation may also have its own responsibilities for personal information it collects or provides to us.

2. Who This Policy Applies To

This Privacy Policy applies to people who:

• purchase or activate a Global Traveller membership;

• receive membership through an employer or other organisation;

• receive Global Traveller through an airline, bank, travel company or other partner;

• use a Global Traveller 30-Day Pass;

• use our website or mobile application;

• receive travel alerts or destination information;

• contact our 24/7 assistance service;

• activate SOS functionality;

• request medical, security or travel assistance; or

• otherwise communicate or interact with Global Traveller.

3. Information We Collect

The personal information we collect depends on how you use Global Traveller. We aim to collect only information reasonably necessary to provide and operate the service.

Identity and Contact Information

This may include:

• your name;

• email address;

• telephone number;

• date of birth where required;

• nationality;

• address;

• preferred language;

• membership or account identifier; and

• emergency contact information.

Membership Information

This may include:

• membership type;

• activation details;

• start and expiry dates;

• activation or entitlement codes;

• membership status;

• payment status; and

• the organisation through which membership was provided.

Travel Information

Where relevant to the service, this may include:

• travel dates;

• destinations;

• flight details;

• accommodation details;

• itinerary information;

• booking information; and

• other information relating to your journey.

This information may be provided directly by you or, where appropriate arrangements exist, by an employer, airline, travel company or other authorised partner.

Location Information

Certain Global Traveller features may use the location of your device.

Location information may be used to:

• provide location-relevant travel alerts;

• help identify whether you may be close to an incident;

• support an SOS activation;

• understand your location during an assistance request; and

• help our assistance team provide relevant support.

You can control relevant location permissions through your device settings. If location services are disabled, some Global Traveller features may not operate or may be less effective.

Assistance and Incident Information

If you contact us for assistance, we may collect information including:

• the nature of the incident;

• your location and circumstances;

• communications with our assistance team;

• travel arrangements;

• organisations or providers contacted;

• actions taken;

• incident and case records;

• photographs or documents you provide; and

• other information reasonably required to manage the situation.

Health and Medical Information

Where you request assistance relating to illness or injury, we may need to process information such as:

• symptoms or injuries;

• medical conditions;

• medication;

• treatment received;

• hospital or doctor details;

• medical reports;

• fitness-to-travel information; and

• insurance or medical-assistance details.

Medical information receives additional protection under data-protection law. We only collect and use it where reasonably necessary and where we have a lawful basis to do so. 

Payment Information

Where you purchase Global Traveller directly, we may process information including:

• transaction amount;

• payment status;

• billing information;

• transaction identifiers; and

• refund information.

Payment-card information will normally be processed securely by our authorised payment provider rather than stored directly by Stratum.

Technical Information

When you use our website or application, we may collect information including:

• IP address;

• device type;

• operating system;

• application version;

• device identifiers;

• login and authentication information;

• diagnostic information;

• security logs; and

• application usage information.

Communications

We may retain communications with you, including:

• emails;

• telephone communications;

• application messages;

• SOS communications;

• complaints; and

• customer-service correspondence.

Where calls are recorded, appropriate notice will be provided where required.

4. Where We Obtain Information

We may obtain personal information:

Directly from you, when you register, purchase or activate membership, use the application or request assistance.

From an employer or organisation, where that organisation provides or administers your membership.

From an authorised commercial partner, such as an airline, bank or travel company.

From travel or booking systems, where appropriate arrangements exist.

From service providers, such as hospitals, insurers, assistance companies or transport providers involved in an active assistance case.

From your device, where relevant permissions have been enabled.

From publicly available sources, where necessary to understand or respond to an incident.

5. How We Use Your Information

We use personal information to provide, operate and improve Global Traveller.

This may include:

Providing Your Membership

We may use information to:

• create and manage your account;

• verify eligibility;

• activate membership;

• provide application access;

• deliver relevant alerts and destination information;

• maintain membership records; and

• manage expiry and renewal.

Providing 24/7 Assistance

We may use information to:

• respond to SOS activations;

• assess assistance requests;

• communicate with you;

• identify appropriate medical, security, transport or other providers;

• coordinate practical assistance;

• communicate with insurers or other relevant organisations;

• maintain case records; and

• manage an incident through to appropriate closure.

Providing Location-Relevant Services

Where enabled, we may use location information to:

• deliver relevant alerts;

• identify incidents near your location;

• support an assistance request; and

• help determine where you are during an emergency.

Processing Payments

We may use payment information to:

• process membership purchases;

• confirm payment;

• prevent fraud;

• reconcile transactions; and

• process refunds where appropriate.

Operating and Protecting Global Traveller

We may use information for:

• system security;

• fraud prevention;

• troubleshooting;

• operational quality assurance;

• service continuity;

• testing;

• staff training where appropriately controlled; and

• protecting Members, staff and systems.

Improving Our Services

We may analyse service usage, assistance activity and customer feedback to improve Global Traveller. Where appropriate, we use aggregated or anonymised information so that individuals are not identifiable.

Meeting Legal Requirements

We may also use personal information where necessary to:

• comply with legal and regulatory requirements;

• respond to lawful requests;

• maintain appropriate financial and corporate records; and

• establish, exercise or defend legal claims.

6. Our Legal Bases for Using Information

We only use personal information where we have a lawful basis. Depending on the circumstances, we may rely on:

Contract – where information is necessary to provide Global Traveller or respond to a request from you.

Legitimate interests – where information is reasonably necessary to operate, protect or improve our business and services and those interests do not override your rights.

Legal obligation – where we are required to use or retain information by law.

Consent – where you have been given a genuine choice and we ask for your permission, including for certain optional features or marketing communications.

UK data-protection law requires organisations to identify an appropriate lawful basis for their processing and to use personal information lawfully, fairly and transparently. 

7. Medical and Emergency Situations

Some assistance cases may involve sensitive medical or other personal information. We only use this information where it is necessary and lawful to provide assistance or manage the situation. In an emergency, we may need to share relevant information with organisations such as:

• emergency services;

• hospitals or doctors;

• insurers;

• medical assistance companies;

• transport providers;

• security providers; or

• other organisations involved in the response.

For example, if a Member is unconscious or unable to communicate, it may be necessary to share relevant information to protect their life or safety. We will only share information that we reasonably consider necessary in the circumstances.

8. Corporate and Partner Memberships

Where Global Traveller is provided through an employer, airline, bank, travel company or other organisation, limited information may be exchanged between that organisation and Stratum. This may include:

• name;

• contact details;

• membership eligibility;

• activation status;

• membership status; and

• agreed programme reporting.

We do not routinely provide organisations that funded a membership with detailed information about an individual Member’s assistance cases. Information relating to a case may be shared where:

• you request or authorise it;

• it is necessary to coordinate assistance;

• the organisation has responsibility for your welfare or associated costs;

• there is a serious emergency;

• there is another legitimate and lawful reason to share it; or

• disclosure is required by law.

The precise arrangements may vary between corporate programmes.

9. Who We Share Information With

We may share personal information with organisations that help us provide Global Traveller. These may include:

Affiliated Companies

We may use affiliated companies to support 24/7 assistance, case management, traveller communications and other operational services.

Technology Providers

We use specialist technology providers to support functions including:

• mobile applications;

• travel alerts;

• communications;

• hosting;

• CRM;

• case management;

• cyber security;

• analytics; and

• associated infrastructure.

Medical and Assistance Providers

We may share relevant information with hospitals, doctors, medical assistance providers and other healthcare professionals where required.

Security, Transport and Other Operational Providers

Where necessary to provide practical assistance.

Insurers and Assistance Companies

Where necessary to coordinate an insured or externally funded response.

Payment Providers and Banks

For payments, fraud prevention and financial reconciliation.

Professional Advisers

Including lawyers, accountants, auditors, insurers and compliance advisers where necessary.

Government or Regulatory Authorities

Where disclosure is required or otherwise permitted by law. We do not sell personal information to advertisers or other third parties.

10. Our Jordan-Based Operations

Stratum Global Risk Ltd may use an affiliated operating company in Jordan to support the delivery of Global Traveller.

This may include:

• 24/7 assistance;

• traveller communications;

• case management;

• incident coordination; and

• related operational support.

The Jordan operating company is provided with access only to the systems and personal information reasonably necessary to perform those services. Stratum Global Risk Ltd remains responsible for the Global Traveller product and for ensuring appropriate contractual, confidentiality, security and data-protection arrangements are in place.

11. International Use and Transfers

Global Traveller is an international travel assistance service. Personal information may therefore need to be accessed, used or shared outside the United Kingdom, for example where:

• you require assistance while travelling overseas;

• an overseas hospital or service provider is involved;

• an affiliated operating company supports your case;

• an insurer or assistance company operates internationally; or

• a technology provider processes information internationally.

Where UK data-protection law requires safeguards for an international transfer, we will use an appropriate lawful mechanism and take reasonable steps to protect your information. ICO guidance confirms that transfers outside the UK may require specific safeguards depending on the destination and parties involved. In emergencies, information may occasionally need to be shared internationally where necessary to protect a Member or provide urgent assistance.

12. How We Protect Information

We use appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration;

• inappropriate disclosure; and

• destruction.

Measures may include:

• access controls;

• authentication;

• restricted user permissions;

• secure communications;

• system monitoring;

• staff confidentiality requirements;

• cyber-security controls;

• supplier due diligence; and

• incident-response procedures.

No electronic system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

13. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, financial and operational requirements. Different categories of information may have different retention periods.

For example:

Membership records may be retained for the duration of membership and an appropriate period afterwards.

Financial records will be retained for applicable accounting and legal periods.

Assistance case records may be retained for an appropriate period depending on the nature of the incident, legal requirements and potential claims.

Location information will not be retained longer than reasonably necessary for the purpose for which it was collected.

Marketing information will be retained until you opt out or the information is otherwise no longer required, subject to retaining limited information necessary to respect an opt-out.

We maintain internal retention procedures to manage these periods.

14. Marketing Communications

Where permitted by law, we may send you information about:

• Global Traveller;

• membership renewal;

• relevant product updates;

• offers;

• travel-related content; and

• related products or services.

Where consent is required, we will ask for it. You may opt out of marketing communications at any time.

Opting out of marketing does not prevent us from sending operational messages necessary to provide Global Traveller, such as:

• travel and security alerts;

• assistance communications;

• membership notices;

• account information; and

• important service communications.

15. Cookies and Similar Technologies

Our website and digital services may use cookies and similar technologies for purposes including:

• essential functionality;

• authentication;

• security;

• preferences;

• analytics;

• performance; and

• marketing where permitted.

Where consent is required for non-essential technologies, we will ask for it through our cookie controls. Further information is available in our Website Terms of Use.

16. Children’s Information

Global Traveller is principally intended for adult Members. Where we provide assistance relating to a person under 18, we may process information about that person where reasonably necessary to provide the service. We take additional care where children’s information is involved and may request confirmation of parental or guardian authority where appropriate. We do not knowingly use children’s personal information for behavioural advertising.

17. Your Privacy Rights

Depending on the circumstances, you may have the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete information in certain circumstances;

• ask us to restrict how information is used;

• object to certain uses of your information;

• request transfer of certain information to you or another organisation;

• withdraw consent where we rely on consent; and

• raise concerns about how your information is being used.

Some rights are subject to legal conditions and do not apply in every situation.

18. Exercising Your Rights

To exercise a privacy right, contact us at:

Privacy:privacy@globaltraveller.me

We may need to verify your identity before responding. We will respond within the timeframe required by applicable law. We do not normally charge a fee for exercising your privacy rights.

19. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate. You also have the right to complain to the UK’s data-protection regulator:

Information Commissioner’s Office (ICO)

Further information about your rights and how to make a complaint is available directly from the ICO.  If you are located in another country, you may also have rights to complain to a relevant local data-protection authority.

20. Automated Processing

Global Traveller may use technology to help:

• match alerts to locations;

• identify potentially relevant incidents;

• prioritise notifications;

• identify unusual account activity; or

• support operational teams.

We do not intend to make decisions producing significant effects on Members solely through automated processing without appropriate human involvement where required by law. Operational assistance decisions will ordinarily involve human assessment.

21. Business Changes

If Stratum Global Risk Ltd undergoes a merger, acquisition, restructuring, investment or sale of the Global Traveller business, personal information may be transferred as part of that transaction where lawful and subject to appropriate safeguards.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to Global Traveller;

• changes in technology;

• changes in providers;

• changes in applicable law; or

• improvements to our privacy practices.

The latest version will always be available on our website. Where a change is material, we will provide appropriate notice.

23. Contact Us

Global Traveller is a product of:

Stratum Global Risk Ltd
Company Number: 17213902

Registered Office: 128 City Road, EC1V 2NX, London, United Kingdom

Privacy enquiries: privacy@globaltraveller.me
General enquiries: support@globaltraveller.me
Website: www.stratumglobalrisk.com