About Global Traveller
Global Traveller provides 24/7 medical, security and travel assistance for people travelling internationally.
Our membership combines travel intelligence, real-time alerts and direct access to an experienced Operations Centre, supported by a global network of vetted medical, security, transportation, aviation and logistics providers.
Global Traveller is owned and operated by Stratum Global Risk, a British travel risk management, assistance and crisis response company with operational experience across international and complex environments.
Our focus is on providing practical assistance when people need it, and coordinating the response through to resolution.
OUR PURPOSE
We believe travel should remain one of life’s great opportunities.
The world is full of opportunity, but travel can come with unpredictable risk and uncertainty. Our purpose is to give travellers the confidence to go further, knowing that support is always available when they need it most.
We exist to help people understand risk, be better prepared and know that they are never alone when away from home.
Global Reach
Supporting travellers worldwide.
24/7 Support
Real people, always there when you need us.
English & Arabic
Bilingual support from our operations centre.
Built by Professionals
Travel risk specialists with real-world experience
WHAT WE BELIEVE
Confidence
Helping travellers make informed decisions with timely information and trusted intelligence.
Connection
Combining technology with real people to keep travellers connected wherever there journey takes them.
Support
Providing practical assistance and guidance when it maters most, 24 hours a day, 365 days of the year.
Independence
Always acting in the interests of our members with objective advice, guidance and practical support.
More than an assistance contact centre
Global Traveller is built around an operational model rather than a call-handling model. Members have direct access to our 24/7 Operations Centre. Our team assesses the circumstances, provides guidance and, where required, activates the appropriate resources through our international provider network. The Operations Centre remains involved in coordinating the case rather than simply referring the member to another organisation.
Operational experience matters
One of the key differences between Global Traveller and many assistance propositions is the experience behind the service. Global Traveller is operated by Stratum Global Risk, where travel risk management, operational resilience, security, crisis response and complex movements are part of the underlying business. That experience influences how Global Traveller operates.
We understand that assistance is not simply about providing a telephone number or identifying a provider. Effective assistance requires assessment, communication, local knowledge, coordination and the ability to manage multiple moving parts when circumstances change. Our team works with a network of more than 12,000 vetted providers worldwide, giving Global Traveller access to medical, security, transportation, aviation and specialist resources across a broad range of destinations. This allows us to combine a global network with practical operational capability, rather than relying solely on a technology platform or a generic referral service.
A global network with regional capability
Global Traveller operates internationally, with its Operations Centre based in Amman, Jordan and providing English and Arabic support. Our network extends across medical, security, transportation, aviation and logistics providers, allowing the Operations Centre to identify and coordinate resources appropriate to the location and circumstances of each case.
Regional knowledge is particularly important in destinations where healthcare infrastructure, transportation, border procedures, language or security conditions can vary significantly. Global Traveller combines this regional capability with a wider international network, supporting members across their journeys rather than limiting assistance to a particular region.
Technology supporting people
Technology is an important part of the Global Traveller membership, but it is not the service itself. The Global Traveller app provides members with travel intelligence, destination information, alerts, itinerary features, emergency communication and access to assistance. It helps travellers remain informed before and during their journey. When something requires human intervention, members can access the Operations Centre directly.
Assistance from one operational point of contact
International assistance can involve multiple organisations such as hospitals, ambulance providers, security companies, transportation providers, airlines, aviation operators, local coordinators and other specialists. Global Traveller provides a single operational point of contact for the member.
Our team assesses the requirement, identifies the appropriate resources and coordinates the response. Where circumstances change, the case can be reassessed and the response adjusted accordingly. This is particularly relevant for complex travel incidents, medical cases, security events, disrupted journeys and situations involving multiple locations or providers.
Built for international travellers
Global Traveller is designed for people who travel internationally for business, work, education or leisure. Membership is suitable for:
Business travellers and executives
International business travel can involve changing security conditions, medical requirements, disrupted transportation and complex itineraries.
Frequent international travellers
Regular travellers can access the same assistance capability across multiple destinations without arranging separate local support for each journey.
Families and independent travellers
Members have access to assistance when travelling away from their usual healthcare, language and support networks.
Students, faculty and international programmes
Universities, schools and international organisations can provide travellers with access to assistance while they are overseas.
Organisations and employers
Global Traveller can form part of a wider duty of care and travel risk management programme for internationally mobile personnel.
POWERED BY
Stratum Global Risk
Global Traveller is owned and operated by Stratum Global Risk
Stratum Global Risk is a British owned travel risk management, assistance and crisis response company with operational experience throughout the Middle East and internationally.
Our experience supporting organisations, travellers and complex operations forms the foundation upon which Global Traveller was designed.
Technology where it adds value.
Real people where it matters most.
We combine intelligent technology with experienced professionals and regional expertise to deliver a travel experience built around reassurance, reliability and human support.