24/7 Travel Assistance in Kenya
Medical, security and travel assistance for people travelling, working and operating across Kenya.
Whether you are travelling to Nairobi for business, heading to the coast, visiting Kenya’s national parks or working on a longer-term assignment, Global Traveller provides practical assistance when you need it.
One membership. One point of contact. 24/7 support.
TRAVEL ASSISTANCE FOR KENYA
Kenya is an important destination for business, tourism, humanitarian activity and regional operations across East Africa. Nairobi is a major commercial and aviation hub, while travellers also move regularly between the capital, Mombasa, coastal destinations, safari areas and more remote parts of the country. That variety can make travel arrangements more complicated than they first appear.
Global Traveller provides a single point of contact for medical, security and travel assistance throughout your journey, helping you deal with problems ranging from illness and disrupted travel to security incidents, complex movements and emergency evacuation. For travellers heading into remote or higher-risk areas, having assistance available before an incident occurs can be particularly important.
Travel Assistance
Understand and manage travel risks before departure and while travelling.
Global Traveller support travellers with destination information, travel intelligence, location alerts and access to operational assistance when circumstances change.
Secure Transportation
Professional transportation for business travellers, executives and project personnel.
From airport transfers and city movements to complex journeys, transportation can be planned around the traveller, itinerary and operating environment.
Executive Protection
Professional Protective support for executives, senior personnel and families travelling in Kenya.
Support can include protective planning, secure movements, local coordination and executive transportation.
Medical Assistance
24/7 coordination when a traveller becomes ill or is injured.
Global Traveller coordinates medical assistance, hospital support, ambulance services, medical referrals and evacuation or repatriation.
BUSINESS TRAVEL ASSISTANCE IN KENYA
Kenya is a significant regional business centre, with Nairobi supporting organisations operating across East Africa. Global Traveller supports business travellers, executives, consultants, project teams and international organisations travelling within Kenya, including movements involving Nairobi, Mombasa and more remote operating environments.
Assistance can include:
Pre-travel information and destination guidance
24/7 human assistance while in country
Medical referrals and coordination
Hospital and ambulance coordination
Travel disruption and rebooking support
Security incident support
Secure or specialist transportation where required
Support during regional or local disruption
Medical evacuation and repatriation coordination
Assistance with complex or changing itineraries
Kenya’s security environment also varies significantly by location. Current UK government advice identifies heightened terrorism and kidnapping risks in parts of the country, particularly areas close to the Somalia border and some coastal and northern regions. (GOV.UK) Global Traveller is designed to provide practical support when travel does not go according to plan.
MEDICAL ASSISTANCE & EVACUATION
Medical capability and access to appropriate care can vary considerably depending on where you are travelling in Kenya. Global Traveller can help identify appropriate medical assistance, coordinate referrals and communicate with healthcare providers when a traveller becomes unwell or is injured.
Where a suitable level of treatment is not available locally, our assistance operation can coordinate medical evacuation or repatriation in conjunction with appropriate medical and aviation providers. This can be particularly relevant for travellers moving outside Nairobi and other major urban centres, or visiting remote safari and coastal destinations. Kenya also presents a range of health considerations, including malaria and dengue, with altitude-related risks in some areas. (GOV.UK)
TRAVEL SECURITY & EXECUTIVE SUPPORT
Travel in Kenya can involve very different operating environments, from international hotels and corporate offices in Nairobi to remote project locations, national parks and coastal destinations. Global Traveller provides practical travel security support when circumstances change.
This can include:
Security information and traveller support
Assistance following a security incident
Route and movement coordination
Secure transportation where appropriate
Local operational support
Executive and business traveller assistance
Support during periods of disruption or unrest
Evacuation coordination when required
For executives, families and business travellers with more complex requirements, additional protective planning and secure transportation can be coordinated through the wider Stratum Global Risk network. The objective is not simply to provide information. It is to help the traveller understand what is happening and determine what practical assistance is required.
SAFARI, COASTAL & REMOTE TRAVEL
Kenya’s appeal also means that many travellers leave the major cities. Safari itineraries, private travel, conservation projects, humanitarian work and coastal destinations can involve longer distances and more limited access to medical and transport infrastructure. Global Traveller supports travellers throughout these journeys, including assistance with medical referrals, emergency coordination, transport disruption and evacuation.
For safari and remote travel, appropriate local operators and transport arrangements remain important. UK government guidance also highlights risks associated with remote travel, road transport and wildlife activities. (GOV.UK)
24/7 EMERGENCY ASSISTANCE
When something goes wrong abroad, the first problem is often knowing who to call. Global Traveller provides 24/7 human assistance for members travelling in Kenya. Whether you need medical help, support after a security incident, assistance following a serious travel disruption or coordination during an emergency, you can contact Global Traveller through the app and speak with our assistance team.
Kenya’s emergency services can also be reached directly where appropriate, including 999 for ambulance, fire and police services. Global Traveller does not replace local emergency services. We provide the additional coordination and assistance around the traveller.
MORE THAN AN APP
The Global Traveller app gives members access to travel information, alerts, itinerary information, messaging and emergency assistance. But the service goes beyond technology. Behind the app is a human assistance operation and a global network of medical, security, transportation and specialist providers. If something happens in Kenya, you are not simply directed to a webpage or left to find a provider yourself. You can speak to a real person.
WHY GLOBAL TRAVELLER?
24/7 Human Assistance
Real people available around the clock when you need practical help.
Global Provider Network
Access to medical, security, transportation and specialist providers through one assistance operation.
One Membership
One service covering medical, security and travel assistance throughout your journey.
Practical Support
From a medical referral to complex evacuation coordination, Global Traveller helps turn information into action.
Travel Assistance for Kenya
Whether you are travelling to Nairobi for business, taking a safari, visiting the coast or working further afield, Global Traveller gives you access to medical, security and travel assistance throughout your journey.
Travel with Confidence.