Travel Assistance in Jordan

Medical Assistance

Jordan has some of the strongest private healthcare capability in the region, particularly in Amman and Aqaba. Amman is the principal centre for specialist medical treatment, while medical facilities outside Amman and Aqaba can be considerably more limited. The FCDO advises that medical facilities outside these two centres are basic and recommends seeking treatment in Amman or Aqaba for serious emergencies. (GOV.UK)

Global Traveller can help members identify appropriate medical facilities, coordinate appointments or admissions and arrange ground medical transportation where required. Where specialist treatment is unavailable at the traveller’s location, our Operations Centre can coordinate onward medical movement, medical evacuation or repatriation through appropriate specialist providers.

Travel Security & Regional Awareness

Jordan generally provides a stable operating environment, but its position between several areas of regional instability means that external developments can have a direct effect on travel. There are potential risks associated with regional escalation, including attacks affecting areas visited by foreign nationals, border crossings and strategic infrastructure. It also notes that protests can occur in Amman and other cities. (GOV.UK)

Road travel also requires consideration. Driving standards differ from those in many other countries, with broken-down vehicles, stray animals and unmarked roadworks presenting hazards. Road accident rates in the country are high with with significant risks on the Desert Highway. Particular additional care should be exercised when driving at night.

Global Traveller provides location-relevant travel intelligence and human assistance when circumstances change. For more complex journeys, appropriate transportation, local operational support and specialist resources can be coordinated through the wider network.

Executive & Business Travel

Jordan is an important regional business and operating environment, with international activity across government, diplomacy, financial services, technology, telecommunications, logistics, construction, infrastructure, development, healthcare and professional services.

Amman is the country’s principal commercial and diplomatic centre, while Aqaba provides an important gateway for maritime trade, logistics and tourism. International organisations and businesses may also require travel to industrial facilities, development projects, border areas and locations outside the main urban centres. Business travel can therefore involve a combination of airport transfers, offices, hotels, government facilities, project sites and regional movements.

For executives, consultants and project personnel, reliable transportation, journey planning, access to medical support and the ability to respond quickly when circumstances change can all be important elements of an effective travel programme. Global Traveller provides executives and business travellers with 24/7 access to assistance throughout their journey. This can include transportation coordination, medical assistance, local operational support and assistance when circumstances affect planned movements.

For organisations with more complex travel requirements, Stratum Global Risk provides dedicated travel risk management and operational support in Jordan and across the wider Middle East. Its regional capability can support organisations with traveller risk management, journey management, secure transportation, medical coordination and contingency planning. For organisations requiring a more comprehensive corporate travel risk management capability, see Jordan Travel Risk Management & Assistance from Stratum Global Risk.

Complex & Regional Travel

For many travellers in Jordan, the most important consideration is not simply the destination but the wider journey.A movement from Queen Alia International Airport into Amman is very different from a road journey to Aqaba, the Jordan Valley, a border crossing or a remote project location. Global Traveller can support members throughout these different stages of a journey.

Where road travel is required, appropriate transportation and local resources can be coordinated. Where regional conditions change, the Operations Centre can help assess whether a journey should continue, be adjusted or require alternative arrangements. This can be particularly valuable for executives, project personnel and international teams travelling beyond the main commercial centres.

Emergency Travel & Disruption

Jordan’s position within a rapidly changing regional environment means that disruption can sometimes occur without much warning. Airspace restrictions, flight cancellations, border closures, demonstrations, road closures, regional security incidents or changes to neighbouring-country conditions can all affect travel plans. Land border crossings can close at short notice and travellers should monitor developments affecting airports and airspace. Global Traveller provides members with a single point of contact when this happens.

Our Operations Centre can assess the circumstances and coordinate appropriate transportation, medical, security, aviation or local support. Where an incident requires a more substantial response, specialist resources can be activated through the wider Global Traveller network.

Medical Evacuation & Repatriation

Where appropriate specialist treatment is unavailable locally, Global Traveller can coordinate medical evacuation, repatriation or onward movement.This may involve ground transportation to an appropriate hospital, transfer from a regional location to Amman or Aqaba, specialist aviation or international repatriation depending on the circumstances.

The response is coordinated according to the traveller’s medical needs, location and available treatment options. Third-party medical, transportation and evacuation costs are separate from Global Traveller membership unless otherwise agreed.

More Than an App

The Global Traveller app provides destination information, travel intelligence, alerts, itinerary features and direct access to assistance. For travellers moving between Amman, Aqaba, border areas and more remote locations, location-relevant information can provide an important additional layer of awareness.

When an incident requires more than information, members can contact the 24/7 Operations Centre directly. The app keeps travellers informed and connected. The Operations Centre provides the human assistance behind the membership.

Why Global Traveller?

24/7 Human Assistance

Direct access to an experienced Operations Centre when something goes wrong or circumstances change.

Global Provider Network

Access to more than 12,000 vetted medical, security, transportation, aviation and logistics providers worldwide.

Regional Capability

English and Arabic operational support from our Jordan-based Operations Centre, supported by an international provider network.

Practical Coordination

We help identify and coordinate the appropriate resources rather than simply providing information or referring members elsewhere.