Personal Travel Assistance Plan.
A personal travel assistance plan for international travellers who want practical support wherever they are in the world. From medical and security concerns to travel disruption and serious emergencies.
Global Traveller provides 24/7 access to a human assistance team when you need help abroad.
PERSONAL TRAVEL ASSISTANCE
Most journeys pass without incident. But when something unexpected happens abroad, resolving it can be considerably more difficult than it would be at home.
You may not know which local service to contact, how the local healthcare system works, whether a security situation requires you to move, or how to deal with a disruption affecting your journey. A personal travel assistance plan gives you a direct point of contact when you need help.
Global Traveller provides 24/7 human assistance for members travelling internationally, helping you understand the situation, consider your options and coordinate practical support where required.
OUR FAQ’S
Have questions about our Global Traveller Assistance Membership?
Find answers to some of the most common questions here.
What Is a Personal Travel Assistance Plan?
A personal travel assistance plan is designed to give individual travellers access to support throughout their international journeys. Rather than having to find and coordinate different providers yourself, you have a central assistance service available around the clock.
The level of support depends on the circumstances. Sometimes you may simply need advice or help understanding your options. In other situations, assistance may involve coordinating healthcare, transportation, security support, evacuation or repatriation. The purpose is to give you somewhere to turn when a problem becomes difficult to manage on your own.
What Can Your Travel Assistance Plan Help With?
International travel can produce very different types of problems, and assistance needs to be flexible enough to respond accordingly. Global Traveller can provide support across areas including:
Medical assistance
Help identifying appropriate medical care and navigating unfamiliar healthcare systems when an employee becomes ill or injured overseas.
Travel disruption
Practical support when cancellations, missed connections or other disruption leave employees stranded or unable to continue their journey.
Security assistance
Support when travellers are affected by civil unrest, demonstrations, local incidents or changing security conditions.
Emergency transportation
Assistance arranging appropriate transportation when a traveller cannot safely continue their journey as planned.
Logistical assistance
Help connecting travellers with appropriate local providers and arranging the practical services required to manage an unexpected situation.
Medical evacuation
Where appropriate, assistance coordinating more complex medical transportation and repatriation arrangements.
Why Have Personal Travel Assistance?
The value of travel assistance is not that something will necessarily go wrong. It is knowing that if it does, you have somewhere to turn. When you are abroad, even a relatively straightforward problem can become harder to resolve because you are unfamiliar with the local environment, services and systems. Having a dedicated assistance service means you do not have to begin by working out who to call or how to arrange support yourself. It can also provide reassurance to people at home who may otherwise be trying to help from another country without a clear understanding of what is happening on the ground.
24/7 Support, Wherever You Travel
Travel problems do not follow office hours, and international journeys do not always take place in familiar environments. Global Traveller’s 24/7 Operations Centre provides a continuous point of contact for members, wherever they are travelling. Our team will understand what is happening, provide guidance and coordinate with our wider international assistance network when practical intervention is required.
More Than Emergency Assistance
A personal travel assistance plan is not only about major emergencies. Sometimes the most useful support is available early, before a situation develops into something more serious. Being able to speak to someone when you are uncertain about a developing security situation, concerned about accessing appropriate medical care or dealing with significant travel disruption can help you make informed decisions while you still have options. That is why Global Traveller combines travel intelligence, travel alerts and human assistance within the same membership. You can stay informed about changing conditions, receive important alerts and speak to a human assistance team when you need practical support.
Assistance That Travels With You
Your destination may change from one journey to the next. Your access to assistance does not. Global Traveller is designed for people who travel internationally and want a single point of contact for assistance wherever their journey takes them. Whether you are travelling for business, taking an extended trip or simply want additional support while abroad, a personal travel assistance plan gives you access to a global service designed around the realities of international travel.
TRAVEL INTELLIGENCE CENTRE
Guides,insights and advice for smarter travel
Explore the Travel Intelligence Centre for practical guides, traveller advice and in-depth insights designed to help you prepare before departure and make better decisions while abroad.
From airport transit and communications to extreme weather, personal safety, medical issues and travel disruption, the Travel Intelligence Centre brings together useful information for international travellers.
Ready to Travel with Confidence?
Join Global Traveller for £199 per year and gain access to travel intelligence, real-time alerts and 24/7 human support designed for modern travel.