Global Assistance for Business Travel.
24/7 support for employees travelling on business, wherever their work takes them.
International business travel brings its own set of challenges. Employees may be working across unfamiliar countries, navigating different healthcare systems and operating environments, often with little room for disruption.
From medical and security support to travel disruption, transportation and more complex situations, our assistance team can help assess what has happened, identify the options available and coordinate the response.
One membership. Global assistance for your travelling employees.
GLOBAL ASSISTANCE FOR BUSINESS TRAVEL
Business travel rarely happens in isolation. An employee may be thousands of miles from home, working to a tight schedule and relying on connections that leave little room for disruption. When something unexpected happens, even a relatively straightforward problem can quickly become much more difficult to manage.
An illness or accident may require medical attention. A cancelled flight can leave a traveller stranded in an unfamiliar city. A lost passport can bring an important trip to a standstill. And when local security conditions change, the question may no longer be how to continue the journey, but whether the traveller should continue it at all.
Global Traveller provides a direct route to assistance, connecting business travellers with a team that can understand the circumstances, identify the options available and coordinate the practical support required.
OUR FAQ’S
Have questions about our Global Traveller Assistance Membership?
Find answers to some of the most common questions here.
Assistance that starts with understanding the situation
When a business traveller calls for assistance, there is rarely a neat answer waiting on the other end of the telephone. The first step is understanding what has happened, where the traveller is, what difficulties they are facing and what options are realistically available. That might mean helping someone find appropriate medical care in a country they have never visited before. It could mean arranging transportation when their original plans are no longer workable, helping a traveller respond to a security incident or coordinating several different services as a situation develops.
Our assistance team works through the circumstances with the traveller, establishing what is needed and helping coordinate the appropriate response through our international network. The value of assistance is not simply having somebody available to answer the phone. It is having a team that can listen, assess the situation and help turn the next steps into a practical plan.
Support across the situations business travellers face
Global Traveller provides assistance across a broad range of medical, security and travel situations.
Medical assistance
Help identifying appropriate medical care and navigating unfamiliar healthcare systems when an employee becomes ill or injured overseas.
Travel disruption
Practical support when cancellations, missed connections or other disruption leave employees stranded or unable to continue their journey.
Security assistance
Support when travellers are affected by civil unrest, demonstrations, local incidents or changing security conditions.
Emergency transportation
Assistance arranging appropriate transportation when a traveller cannot safely continue their journey as planned.
Logistical assistance
Help connecting travellers with appropriate local providers and arranging the practical services required to manage an unexpected situation.
Medical evacuation
Where appropriate, assistance coordinating more complex medical transportation and repatriation arrangements.
When the situation requires more than one solution
Some situations can be resolved quickly. Others require several different pieces to come together. A traveller may need medical treatment followed by transportation and onward travel. A security incident may affect several employees in the same location. A larger disruption may require multiple movements to be coordinated across different countries.
These situations call for more than a list of telephone numbers. Global Traveller is backed by the operational experience and international capabilities of Stratum Global Risk, providing access to established networks, local providers and the logistical expertise required when circumstances become more complex.
When two engineers needed to leave Iraq
Two engineers working for an international company found themselves in a remote area of Iraq as regional tensions escalated. A local team was deployed to recover them, coordinate their movement to Baghdad and arrange onward transportation across the border.
Emergency Evacuation from Lebanon
When regional tensions escalated and Lebanese airspace closed, a senior technology executive and her family needed to leave Beirut. A local team provided immediate support before coordinating their safe movement by road into Jordan.
Supporting your duty of care
A business travel policy can set out what employees should do. But when something actually happens overseas, travellers need a practical way to put that policy into action. Global Traveller gives employees a clear route to assistance, while giving organisations an established capability behind their international travel arrangements. It can complement existing travel policies, insurance and security procedures, providing an additional layer of support when employees need help away from home.
Built for business travel
Whether employees travel occasionally, cross borders every week or work on assignments in challenging environments, Global Traveller provides a consistent assistance service behind their journeys. For employers, that means employees know where to turn when something unexpected happens.
For travellers, it means having access to people who can help make sense of an unfamiliar situation and coordinate the practical next steps. And for both, it means not having to navigate a difficult situation alone.
TRAVEL INTELLIGENCE CENTRE
Guides,insights and advice for smarter travel
Explore the Travel Intelligence Centre for practical guides, traveller advice and in-depth insights designed to help you prepare before departure and make better decisions while abroad.
From airport transit and communications to extreme weather, personal safety, medical issues and travel disruption, the Travel Intelligence Centre brings together useful information for international travellers.
Ready to Travel with Confidence?
Join Global Traveller for £199 per year and gain access to travel intelligence, real-time alerts and 24/7 human support designed for modern travel.