Support that travels with your employees

Corporate travellers can encounter problems ranging from relatively simple travel disruption to serious medical or security emergencies. A dedicated assistance service provides employees with somewhere to turn when they are unsure what to do next.

Support can include:

• 24/7 access to a human Operations Centre

• Travel and security alerts

• Medical assistance and coordination

• Security assistance

• Emergency transportation

• Evacuation coordination

• Assistance following security incidents

• Support with travel disruption

• Local provider coordination

• Assistance with unexpected problems while abroad

Before employees travel

Corporate travel assistance can begin before an employee boards a flight. Travel information can help employees understand conditions at their destination, including relevant security, health and travel considerations. Organisations can also give travelling employees access to a consistent assistance service before departure, so they already know where to turn if something unexpected happens during their journey.

While employees are travelling

Conditions can change quickly. Severe weather, natural disasters, civil unrest, transport disruption, security incidents and local health developments can all affect an employee’s journey. Travel alerts and situational information can help employees understand significant developments affecting their destination. But information is only part of the solution.

If an employee needs assistance, they can contact the 24/7 Operations Centre and speak with a real person who can assess the circumstances and determine what support may be appropriate.

When an employee needs help

The situations requiring assistance can vary considerably. An employee may become ill and need help identifying an appropriate medical facility. They may lose their passport, become stranded following major travel disruption or find themselves in an area affected by civil unrest. More serious situations may require medical transportation, security personnel, secure ground transportation or evacuation coordination.

Global Traveller’s Operations Centre can assess the situation and coordinate appropriate resources through its international provider network. This can include medical facilities, ambulances, security personnel, local coordinators, interpreters, transportation providers, logistics companies and specialist evacuation resources.

More than travel alerts

Travel alerts are an important part of corporate travel risk management, but an alert alone cannot resolve every situation. An employee who receives an alert about civil unrest may need assistance deciding what to do next. A traveller who has been injured may need help arranging transportation to an appropriate medical facility. An employee caught in a security incident may require local support and secure transportation. Corporate travel assistance provides a mechanism for moving from information to action when circumstances require it.

Supporting employees around the world

International businesses may have employees travelling through multiple countries and regions, often with little notice. They may travel to major commercial centres, remote locations, conferences, project sites or destinations where local conditions can change rapidly. A corporate assistance programme provides a consistent support mechanism regardless of the destination. Global Traveller’s Operations CentrE coordinateS assistance internationally, connecting travellers with appropriate medical, security, transportation and logistical resources when required.

How corporate travel assistance fits into a wider programme

Corporate travel assistance is not the same as travel insurance, and it does not replace an organisation’s own security procedures or travel policies. Instead, it provides an operational layer of support alongside them. A company may have a travel management company arranging flights and accommodation, an insurer providing financial protection, and internal teams responsible for security and employee welfare.

Assistance provides a service that can help the traveller deal with an unexpected situation and coordinate practical support when they need it. For organisations with employees travelling internationally, this can provide an additional level of support without requiring the company to build a global assistance infrastructure of its own.

One point of contact when it matters

The value of corporate travel assistance is ultimately straightforward. When an employee is travelling abroad and something goes wrong, they should know who to contact and what happens next. Global Traveller provides organisations with a single assistance service covering medical, security and travel support, backed by a 24/7 human Operations Centre. From everyday travel problems to serious medical or security incidents, the Operations Centre can assess the circumstances, coordinate appropriate providers and remain involved while assistance is being delivered.

Global Traveller is an assistance membership and is not an insurance policy. Costs associated with medical treatment, transportation, accommodation, deployed personnel or evacuation remain the responsibility of the traveller, organisation or relevant insurance provider unless otherwise agreed.